The Pandemic Home Hotline: Contamination Anxiety

As part of a Pandemic Home project, we have developed three scenarios around three fictional patient personas. The scenarios have been turned into audio dialogues, simulating the dramatic conversation between individuals in distress at their home and mental health hotline responders.

Listen here: Contamination Anxiety (The Pandemic Home Hotline)

The Pandemic Home Hotline – Episode 1

“David is 34 years of age and lives alone. He doesn’t have a partner. He has been working for the past 15 years as a store assistant for different retail brands. Following the country lockdown in March 2020, David was put on furlough for three months, and finally laid off at the end of the period. He has been applying to similar positions since then, but hasn’t been considered for any store positions. However he has found a temporary position in a pet store. After his first week, he got contaminated by fleas that he accidentally brought back home. Now his entire apartment needs to be decontaminated. He feels stressed getting out because of COVID-19 and he feels distressed staying at home because of the flea infestation. He doesn’t want to go to the pet store anymore, but needs the money. He has a strong reaction to hygiene issues and feels extremely helpless. He has started getting insomnia and mistakes the slightest amount of dirt for a bug. At night, he has nightmares about viruses, bugs and contamination.”


The following audio production focuses on the Mental Health issues linked to the Pandemic Home. To achieve this, we worked with an amazing clinical director named Paul Krauss. We created three scenarios based on three personae and three critical situations: a young man single and living in precarious conditions in an infested home, an 80-year old woman living alone and falling with dramatic consequences, and a mother of three repeatedly abused and assaulted by her husband. With Paul, who supervised a Suicide Prevention hotline and is creating a national violence prevention hotline, and his hotline operator colleagues Katy and Justyne, we have turned these scenarios into audio hotline conversations that aimed to sound genuine. There are three episodes of 6-8 minutes. The intent is to raise awareness, create empathy towards characters, and provide resources to listeners potentially in that type of situation.


Special thanks to Paul Krauss MA LPC (The Clinical Director of the Trauma Informed Counseling Center of Grand Rapids and host of the Intentional Clinician Podcast) for recording and producing the “Pandemic Home Hotline” audio materials. Thank you to Katy Jamarillo, MA LLPC, and Justyne Ortquist, MS, MEd, LLPC for their acting talents and expertise.

Published by Sylvia

Futurist - Futures Thinking & Strategic Foresight

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