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The Pandemic Home Hotline: Aging in Place in times of COVID

As part of a Pandemic Home project, we have developed three scenarios around three fictional patient personas. The scenarios have been turned into audio dialogues, simulating the dramatic conversation between individuals in distress at their home and mental health hotline responders.

Listen here: Aging in Place in times of COVID (The Pandemic Home Hotline)

“Mary Ann has just turned 84. She lives in her home by herself, even though she is in a very fragile condition. Her two daughters and their families live abroad. She was used to having friends regularly visit and check up on her, but since COVID-19, she is mostly alone. A couple of neighbors still visit once a week, but she feels like a burden. She feels her life has become useless. One night, she fell on the floor after using the bathroom and wasn’t able to stand up. A neighbor found her the next morning. She is now scared that it will happen again and she remains in distress for days. Sometimes she thinks about ending it. She doesn’t want to be institutionalized given everything she hears about hospitals being overloaded with COVID-19 patients, and nursing homes being highly contaminated with patients isolated from their families. Because of the travel ban, her daughters cannot guarantee when they’ll return home for the holidays, deepening the suicidal thoughts. She is looking for resources to be equipped with an alert system.”


The following audio production focuses on the Mental Health issues linked to the Pandemic Home. To achieve this, we worked with an amazing clinical director named Paul Krauss. We created three scenarios based on three personae and three critical situations: a young man single and living in precarious conditions in an infested home, an 80-year old woman living alone and falling with dramatic consequences, and a mother of three repeatedly abused and assaulted by her husband. With Paul, who supervised a Suicide Prevention hotline and is creating a national violence prevention hotline, and his hotline operator colleagues Katy and Justyne, we have turned these scenarios into audio hotline conversations that aimed to sound genuine. There are three episodes of 6-8 minutes. The intent is to raise awareness, create empathy towards characters, and provide resources to listeners potentially in that type of situation.


Special thanks to Paul Krauss MA LPC (The Clinical Director of the Trauma Informed Counseling Center of Grand Rapids and host of the Intentional Clinician Podcast) for recording and producing the “Pandemic Home Hotline” audio materials. Thank you to Katy Jamarillo, MA LLPC, and Justyne Ortquist, MS, MEd, LLPC for their acting talents and expertise.


Published by Sylvia

Futurist - Futures Thinking & Strategic Foresight

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